Privacy Policy
Last updated: April 14, 2026
1. Information We Collect
When you use our website or contact us, we may collect the following information:
- Contact information — name, email address, phone number, and company name provided through our contact forms
- Usage data — pages visited, time spent on site, browser type, and referring URL collected through analytics tools
- Device information — IP address, operating system, and screen resolution
- Communication data — messages sent via our contact form or live chat
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Improve our website, services, and customer experience
- Send relevant information about our services (only with your consent)
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services that may collect data:
- Zoho CRM — stores contact form submissions as business leads
- Zoho SalesIQ — provides live chat functionality and visitor analytics
- Zoho PageSense — website analytics, heatmaps, and performance tracking
- Google Maps — embedded map on our contact page
These services have their own privacy policies. We encourage you to review them.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using SSL/TLS technology.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained in our CRM system for the duration of our business relationship.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this privacy policy or your personal information, contact us:
- Email: info@cloudwatchsolutions.com
- Phone: +1-734-363-8831
- Address: PO 335 S Rockwood, MI 48179